Claudia G Carrasco

4600 W. Northgate Dr. Apt 81

Irving, TX  75061                                                                                                                              (B) 972-399-4391

cadugirl1@yahoo.com                                                                                                                (H) 432-207-0370

 

 

 

QUALIFICATION              4/02/2006-Present                                                        Verizon                                          Irving, TX

                                          ADMINISTRATIVE CLERK

                                          Data entry

                                          Interact with inter company and customers on rescheduling for due date installation.

                                          Responsible for calculation and input on amounts of orders that can be installed per day.

                                          In-charge for supervisors I have overseen 10 employees.

                                          Team Lead for about 8 months.

                                          Assigned to special project:

                                          Supervise a team of 6 to 10 associates primarily responsible for the successful resolution of FiOS

                                          Past due Jeopardy situations.

                                          Provide daily volume, jeopardy and due date reports to executive leadership.

                                          Provide support and system training for the DRC.

                                          Conduct weekly conference calls to engage multiple departments consisting of TWS, FSC,

                                          Construction, Engineering and Field Managers to communicate and resolve current backlog,

                                          these efforts directly amplify the region’s NATB results.

                                          Assist FC in monitoring fallout to ensure orders were available for dispatch.

                                          Produce quality correspondence, reports, and documents kept confidential reports for

                                          management.             

                                          Investigating orders that were not able to be installed.

                                          Communicate with all departments to find a solution for the customers install.

                                          Worked closely with management.

                                          Support Fiber and Core Technician that work out on the field on giving information                                                        for customers.             

                                          Call customers to confirm appointment time or advise technician is running late

                                          As needed reschedule customers if technician is not able to make appointment

                                         Provide a daily report for the executive management and supervisor team.                                                                                    Provide information for all management team out on the field.                            

 

                                          5/01/2003-03/31/2006                                                        Verizon                                          San Angelo, TX

                                          RETAIL SALES CONSULTANT

                                          Responsible for assigned sales quota.

                                          Answered existing and future customers requests for information on products and services the

                                          company provided.

                                          Talked with customers on the phone or in person on a daily basis.

                                          Responsible for submitting paperwork accurately on sales for the day.

                                          Responsible for cash register.

                                          Left as an in-charge for 15 employees.

 

                                          06/16/1999-04/16/2003                                          Angelo State University              San Angelo, TX

                                          REGISTRATION ASSISTANT I

                                          Interact with students on a daily basis, providing assistance to ensure all needs are met.

                                          Responsible for the acquisition, calculation, an input of all Angelo State student grade

                                          point average.

                                          Daily functions included, inputting data into VM/ESA Online (internal ASU database system)

                                          Supervised students that were under the work-study program.

                                          Maintained scanning of transcripts and other files for all student body.

 

 

                                         

                                          12/09/1996-06/15/1999                            Tx Department Human Services              Alpine, TX

                                          CLERK III

                                          Daily responsibilities included, but not limited to, answering the phone, filing and scheduling

                                          appointments.             

                                          Worked one on one with clients to ensure all information necessary to process

                                          Lonestar, TANF, and Medicaid assistant were accurate.

SKILLS                            Proficient in VZOT, IVAPP, ACD (internal database systems)

                                          Working knowledge in AWAS, V-Repair (internal database systems)

                                          Microsoft office: Word, Excel, Cofee, NOCV

                                          Understanding of PC components and functionality.

                                          Proven ability in written communications

                                          Proven ability in oral communications

                                          Strong leadership and interpersonal skills

                                          Ability to mentor, coach and motivate employees

                                          Fluency in Microsoft Word, Excel, PowerPoint and Lotus Notes (internal company email)

                                          2 years in charge supervisor experience

                                          5+ years of customer service experience

                                          Experienced in leading a team.

                                          Excellent communication skills.

                                          RDM (internal timesheets)

                                          Working knowledge in PeopleSoft

                                          Workbrain (internal timesheets)

 

LANGUAGES              Fluent in Spanish (write, read & speak)

 

MEMBERSHIPS              HSO (Hispanic Support Organization)

 

REFRENCES               Available upon request